Since the device can’t contact the Palo Alto update servers the software version list is never able to populate and the whole process fails. The manual upload and install from file process doesn’t work correctly using the GUI, especially on PAN-ON versions lower than 7.0. When attempting to manually upgrade PAN-OS software on Palo Alto firewalls that are not connected to the internet (or never have been) you will run into errors such as “Operation Failed” and “No update information available”.
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